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Help Center
Why should I hire a nurse / caregiver?
By choosing a professional, licensed caregiver you are guaranteed quality, fast and safe service for you and your loved ones.


Why should I choose FLEXXI app?
We at FLEXXI will take care of processing your request, so you will have nothing to worry about.


How can I register in the app?
Super simple: you just need to download the app , fill in your name, phone number


How do I place an order with the app?
You need to select what type of service you need (nurse or caregiver - if you are not sure we will help you with that), make a small job description, inform the location and time you will need it and launch.


How do I find nurse/ caregiver that fits my requirements?
After you place the order with the required services or caregiver type, we will show the request only to the nurse/ caregiver that fits your criteria. One of qualified nurses/ caregivers will accept your order. You will be notified once this happens. You can get to know the nurse/caregiver by initiating a chat with her/him.


How can I cancel the service?
You can cancel at any time before the service start, in some cases it can be subject to penalties. Please check the cancellation policy for details.


Can I reschedule a service?
You can cancel the service according to the cancellation policies and launch it again (Subject to availability of nurses / caregivers)


Do I need to pay for the nurse / caregiver's transportation?
No, it is the nurse's/ caregiver's responsibility to get to the service location.


What is the difference between a nurse and a caregiver?
"A caregiver can, among other things, provide the following services: help with personal hygiene, basic home services, food, putting on prostheses and compression stockings. A nurse can perform all services of a caregiver and additionally provide simple medical support services, such as injections and administering medications according to a prescription. Medical services, though, are not included."


Where is Flexxi app availble ?
As FLEXXI roles out its service over Germany and Europe, more and more cities are added. However to insure quality, not every city may be served at this time. We are currently most active in the Munich area.


The nurse needs to use the cell phone to start and end the service. How does FLEXXI guarantee my privacy?
The cell phone is only necessary to register the start of the service and FLEXXI does not approve the use of it during the work.


Do the nurses / caregivers undergo a review?
Nurses / Caregivers' receive certificates and diplomas by schools and governments which are subject to verification by FLEXXI. Only then they can start accepting job offers. Service reviews are collected and visible in the candidates profiles and used to assure quality control.


How do taxes for this service work?
Licensed caregivers and nurses are exempt from paying VAT in Europe. FLEXXI pays VAT on its commission and shows this in the invoice. Both Flexxi and the caregivers and nurses are required to report any income in its income / corporate taxes statement.


can I be reimbursed for the service by Flexxi?
It depends on what the classification of the patient's health insurance - contact your insurance company with service income and they will inform you about conditions


Will the nurse / caregiver see a negative rating?
A nurse or caregiver can see her/his average rating. Comments, though, are visible only to the adminsitrators of FLEXXI and used to assure quality control.


Can I hire a nurse or caregiver to take care of more than one person?
Of course, if they are in the same household. Please add this information in the remarks of your order.


Can I hire the services of a caregiver to take care of children?
FLEXXI does not provide babysitting services, however there is no age range for care and nursing. As there are specially trained nurses and caregivers for children (pediatric) please add that information in the remarks, to assure the quality of the provided service.


Can the nurse / caregiver refuse a service?
The nurse / caregiver will accept the request according to his or her skills. The tasks of the service must be defined in the launch of the proposal. the nurse can only accept a task that has not been predefined if she has a proven ability


Why can I choose a female or male caregiver or nurse ?
In rare cases a client will like to be served by a woman or a man. However, this is the exception and will lower the chances of finding a nurse or caregiver. Also FLEXXI will not tolerate discrimination against gender and ethnicity.


If I want to meet the nurse or caregiver before the service, will the price per hour be the same as the service price per hour?
You can take all your doubts with the nurse through the chat that is available as soon as the job is accepted. Visiting in person will have the same price per hour as normal service


What if I only need a nurse visit? is the visit price be the same as the service price per hour?
The hourly price of the nurse depends on her, but you can adjust the price range you are willing to pay when you are going to make the job offer
Why should I choose FLEXXI app?
We at FLEXXI will take care of processing your request, so you will have nothing to worry about.


How can I register in the app?
Super simple: you just need to download the app, fill in your name,send you documentation and bank details


Does the client pay for my transportation?
No, it is your responsibility to get to the service location.


Where is Flexxi app availble ?
As FLEXXI roles out its service over Germany and Europe, more and more cities are added. However to insure quality, not every city may be served at this time. We are currently most active in the Munich area.


I need to use the cell phone to start and end the service. How does FLEXXI guarantee client’s privacy?
The cell phone is only necessary to register the start of the service and FLEXXI does not approve the use of it during the work.


Will the client see a negative rating?
A client can see her/his average rating. Comments, though, are visible only to the administrators of FLEXXI and used to assure quality control.


Can a client hire a nurse or caregiver to take care of more then one person?
Of course, if they are in the same household.


Can a client hire the services of a caregiver to take care of children?
FLEXXI does not provide babysitting services, however there is no age range for care and nursing.


Can I refuse a service?
You should accept the request according to your skills. The tasks of the service must be defined in the launch of the proposal. You can only accept a task that has not been predefined if you have a proven ability.


Why can a client choose a female or male caregiver/nurse?
In rare cases a client will like to be served by a woman or a man. However, this is the exception and will lower the chances of finding a nurse or caregiver. Also FLEXXI will not tolerate discrimination against gender and ethnicity.


If the client wants to meet me before the service, will the price per hour be the same as the service price per hour?
You can take all your doubts with the client through the chat that is available as soon as the job is accepted. Visiting in person will have the same price per hour as normal service


Can caregivers trained by non-certifying entities also register?
Yes, at the time of application you must submit a "Arbeitsgebergescheinigung" document in the "other documents" tab (Link with template here) - without this document your profile cannot be approved.


I am not trained as a carer, but I work / worked as a nurse assistant. Can I register myself?
Yes. Present a certificate from your (previous) employer stating that you have worked as a nursing assistant. It is checked in each individual case whether the qualification is sufficient.
What are the payment options?
At the moment the application only accepts payment by card.


Whats the maximum duration of a job?
The maximum duration of one job is 8 hours.


Who is responsible for IPE (Individual protection equipment) and other equipments?
the nurse will be responsible for basic care equipment, and the client has to bear the costs of individual care equipment


If I am a doctor, or have already worked with a nurse or caregiver, can I make a recommendation?
You can always make recommendations/ give us feedback when reviewing the caregiver/ nurse. There is a special comment section available for such cases.


If i want to extend my service will the price per hour change?
No, the same hourly rate applies for the prolonged orders.


If the client wants to extend the service will the price per hour change?
No, the same hourly rate applies for the prolonged orders.


If there is a problem with my documents during the free validation, will I need to pay to have my documents reviewed again?
No, the review and approval of your documents will be free of charge.


do I have to declare jobs with flexxi for tax?How?
Tax declaration is your responsibility.. We will send you a downloadable reciept/ invoice at the end of each order. As a nurse/ caregiver you will also receive a complete income statement at the end of a calendar year. Plese submit this income statement to your tax consultant or directly to the tax authorities.
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